TradeCare+ Membership

36-Month Extended Warranty

Enjoy three years of warranty protection against eligible hardware defects and functional failures.

TradeCare+ extends our standard 12-month device warranty to a total of 36 months from the original device purchase date.

Eligible faults include display failures, charging issues, internal component defects, camera faults and other qualifying hardware problems.

40% Off Accidental Damage Repairs

Accidents happen. Whether you've cracked your screen, damaged your charging port or experienced another eligible accidental damage incident, TradeCare+ members receive:

40% off eligible accidental damage repairs.

This discount applies to qualifying repair services carried out by Trade.com.au or its nominated repair provider.

For example, if an eligible screen repair normally costs $300, your member price would be just $180.

That's a saving of $120 on a single repair.

Accidental damage is not repaired free of charge under the extended warranty. The member repair discount is a separate membership benefit.

Liquid Damage Repair Benefits

Spilled a drink or accidentally exposed your device to water?

TradeCare+ members can request a liquid damage assessment and access eligible liquid damage repair services under the membership program.

Where the liquid damage benefit applies, a member contribution equivalent to 40% of the original device purchase value is payable.

For example, on a device originally purchased for $600, the applicable member contribution would be $240.

Liquid damage services are subject to inspection, repair feasibility, component availability and the applicable membership conditions.

Not all liquid-damaged devices can be successfully repaired or recovered. This benefit does not guarantee a successful repair or replacement.

5% Off an Eligible Replacement Device

Sometimes a device is damaged beyond economical repair.

If your enrolled device is assessed by our technicians as beyond economical repair, TradeCare+ members can receive 5% off an eligible replacement device purchased through Trade.com.au.

For example, on a replacement device priced at $1,000, your member discount would be $50.

This benefit is subject to assessment, product eligibility and availability.

Free Screen Protector

Every TradeCare+ membership includes one complimentary eligible screen protector for your enrolled device.

Keep your display looking its best from day one.

The complimentary protector is subject to compatibility and availability.

25% Off Additional Screen Protectors

Need another screen protector?

TradeCare+ members receive 25% off eligible screen protectors purchased through Trade.com.au.

Whether you're replacing a worn protector or upgrading to another compatible option, your membership helps you save.

20% Off Battery Replacements

Keep your device performing for longer with discounted battery replacement services.

TradeCare+ members receive 20% off eligible battery replacements carried out by Trade.com.au or its nominated repair provider.

For example, if an eligible battery replacement normally costs $120, your member price would be $96.

Battery replacements are subject to compatibility and component availability.

Free Annual Device Health Check

Complimentary annual diagnostics covering battery health, charging and key device functions.

TradeCare+ members can request one free health check for their enrolled device in each 12 months of their membership.

If the health check finds an issue, we'll explain your options and any applicable benefit, discount or cost before any work is done.

Priority Repair Bookings

Enjoy priority scheduling when your device needs professional attention.

TradeCare+ members' repair bookings are scheduled ahead of standard bookings wherever possible. Repair times still depend on the device model, the fault and the availability of replacement components.

5% Bonus Trade-In Credit

Receive an additional 5% trade-in credit towards your next device at Trade.com.au.

When you trade in a device towards your next device from Trade.com.au, TradeCare+ members receive an extra 5% on top of the trade-in value offered.

For example, on a trade-in offer of $400, your member bonus would be $20.

The trade-in value is subject to assessment of the device being traded in.

TradeCare+ membership is priced at 25% of the enrolled device's purchase price, subject to a minimum membership fee of $99 AUD.

Folding and flip phones are priced at 40% of the enrolled device's purchase price, subject to a minimum membership fee of $200 AUD.

Membership fees are rounded to the nearest $5.

The membership fee is a one-time payment for the applicable 36-month membership period.

Device purchase price	TradeCare+ membership	Folding and flip phones
$250	$99	$200
$300	$99	$200
$400	$100	$200
$600	$150	$240
$800	$200	$320
$1,000	$250	$400
$1,500	$375	$600
$2,000	$500	$800

Prices include GST.

TradeCare+ membership provides benefits for up to 36 months from the original enrolled device purchase date.

The membership is associated with the specific device purchased through Trade.com.au and identified in your original order.

Membership benefits are not automatically transferable to another device.

Membership expires at the end of the 36-month period and does not automatically renew.

TradeCare+ includes the extended warranty and specified membership benefits outlined in this policy.

It is important to understand the distinction between warranty repairs and discounted member services.

• Extended warranty repairs: Eligible hardware defects are covered under the 36-month warranty without an additional repair charge.
• Accidental damage repairs: Eligible repairs receive a 40% discount from the applicable standard repair price. The remaining amount is payable by the member.
• Liquid damage services: Eligible services are subject to the applicable member contribution, inspection and service conditions.
• Replacement device discounts: A 5% discount may be applied to an eligible replacement purchase where the enrolled device has been assessed as beyond economical repair.
• Battery replacements: Eligible battery replacements receive a 20% discount from the applicable standard price. The remaining amount is payable by the member.

The following are not automatically included as complimentary services:

• Repairs arising from accidental or impact damage.
• Liquid damage repairs or guaranteed data recovery.
• Replacement of lost or stolen devices.
• Repairs to devices other than the enrolled device.
• Unlimited free device replacements.
• Services not expressly included in the membership benefits.

Any repair or replacement service requiring payment will be quoted or explained before the customer authorises the work.

Accessing your TradeCare+ benefits is easy.

Step 1 — Contact Trade.com.au

Email hello@trade.com.au with your order number and a description of the issue or service you require.

Step 2 — Membership Verification

Our team will confirm your active membership and the enrolled device.

Step 3 — Device Assessment

If necessary, we'll arrange an assessment to determine the issue, repair options and applicable membership benefits.

Step 4 — Receive Your Member Benefits

We'll explain any applicable discount, contribution or service charge before proceeding.

No chargeable repair will be performed without your approval.

The following conditions apply to TradeCare+:

• Membership applies only to the eligible device enrolled at purchase.
• The membership period is 36 months from the original device purchase date.
• Accidental damage repair discounts apply to eligible services only.
• The 40% accidental damage repair discount cannot be exchanged for cash.
• Discounts cannot be combined with other promotions unless expressly permitted.
• Repair availability depends on the device model, fault and availability of replacement components.
• A repair assessment may be required before benefits can be confirmed.
• Liquid damage services do not guarantee restoration of device functionality or recovery of data.
• The replacement device discount is subject to confirmation that the original device is beyond economical repair.
• Membership benefits have no cash redemption value.
• Trade.com.au will provide information about any applicable costs and conditions before proceeding with a chargeable service.

If your original device purchase is returned under Trade.com.au's returns policy, you may request cancellation of the associated TradeCare+ membership.

Where no membership benefits have been used, the membership fee will be refunded when the associated device return is approved.

If membership benefits have already been used, any cancellation or refund will be assessed in accordance with the applicable terms and Australian Consumer Law.

For cancellation enquiries, contact hello@trade.com.au.

TradeCare+ is an optional membership providing additional contractual benefits.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

TradeCare+ benefits are additional to your existing statutory consumer rights. You do not need to purchase TradeCare+ to exercise those rights.

Questions about your membership or need to arrange a repair?

Trade.com.au Pty Ltd

Email: hello@trade.com.au

Phone: (07) 3211 9218

Address: 303 Adelaide Street, Brisbane City QLD 4000

Website: www.trade.com.au