Refund policy

Warranty & Returns Policy – Trade.com.au

Effective Date: 1 June 2025
Business Address: Ground, 303 Adelaide Street, Brisbane QLD 4000
Contact: hello@trade.com.au

Your Rights Under Australian Consumer Law

At Trade.com.au, we are committed to offering premium refurbished, new, and pre-owned electronics. All our devices come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement, repair, or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

Standard Warranty – 12 Months

All devices purchased through Trade.com.au include a 12-Month Limited Warranty covering manufacturing faults and hardware issues not caused by user damage. This warranty covers smartphones, tablets, laptops, and smartwatches sold through our site.

What is covered:

  • Hardware defects not caused by misuse

  • Non-functioning buttons, ports, or display

  • Charging or battery issues (unless wear-related)

What is not covered:

  • Accidental damage (including water, cracks, or impact)

  • Wear and tear, cosmetic flaws

  • Issues caused by third-party modifications or repairs

  • Loss or theft

Extended Warranty – TradeCare+ (36 Months)

Customers can upgrade to TradeCare+, our 36-Month Extended Protection Plan. This includes:

  • Extended coverage up to 36 months

  • 20% off repairs with our leading Australian repair centre

  • 10% off a replacement phone if your device can’t be repaired

  • 24/7 customer support

TradeCare+ must be added at checkout and is non-transferable.

Change of Mind Returns – 18 Days

Changed your mind? No worries. You have 18 days from delivery to return the device for a refund. Devices must be:

  • In original condition (unlocked, no damage)

  • With all included accessories

  • With accounts (iCloud, Google, etc.) signed out

A 5% restocking fee applies. Shipping costs are non-refundable. Devices returned damaged or incomplete may be rejected or incur additional fees.

How to Make a Return or Warranty Claim

  1. Contact us at hello@trade.com.au with your order number and issue.

  2. We'll issue a return label (for warranty) or provide shipping instructions.

  3. Securely package your device. Ensure you remove personal data and accounts.

  4. Once received, we will inspect the item and notify you of the next steps.

Water Damage Disclaimer

Water resistance is not guaranteed on any devices. Devices with signs of liquid ingress will not be covered under warranty.

Trade-in Returns

Devices traded in to Trade.com.au are final once accepted. If a device does not meet the described condition, we will contact you with an updated offer. You may choose to have the device returned at your cost.

Contact Us

For assistance, contact our customer care team: Email: hello@trade.com.au
Address: Ground, 303 Adelaide Street, Brisbane QLD 4000

Thank you for choosing Trade.com.au — trusted by thousands of Australians.