Shipping policy

📦 Shipping Policy – Trade.com.au

At Trade.com.au, we’re committed to delivering your tech safely, quickly, and with complete transparency. Below you'll find full details on our shipping options, processing times, and important policies to ensure a smooth delivery experience.

🚚 Shipping Options

We offer three domestic delivery options plus international shipping:

1. Free Standard Shipping (Australia-Wide)

  • Carrier: Australia Post

  • Estimated Delivery: 3–5 business days after dispatch

  • Includes tracking.

2. Express Shipping with Signature (Australia-Wide)

  • Carrier: Australia Post Express

  • Estimated Delivery: 1–4 business days after dispatch

  • Signature required for secure delivery.

3. Click & Collect – Brisbane CBD Only

  • Location: 2a 1/303 Adelaide Street, Brisbane QLD 4000

  • Same-day pickup available once you receive a “Ready for Collection” notification.

  • Stock is transferred from our secure warehouse every 2 hours.

  • Do not arrive for collection until notified.

4. International Shipping

  • Available Worldwide

  • Shipping costs and estimated delivery times vary based on destination.

  • International orders are fully trackable.

  • Duties and taxes may apply depending on your country’s import laws. These are the responsibility of the buyer.

🕐 Order Processing Time

  • Orders are processed within 1–2 business days (Mon–Fri).

  • You’ll receive an email confirmation with tracking details once your order is shipped.

📦 Tracking Your Order

  • All orders include tracking, whether shipped domestically or internationally.

  • Once dispatched, you’ll receive a tracking number via email.

🚫 Incorrect Address & Delivery Issues

  • Please confirm your shipping address before placing an order.

  • We cannot change shipping addresses after purchase.

  • Trade.com.au is not responsible for delayed, lost, or returned items due to incorrect addresses.

📭 Delivered But Not Received

  • If tracking confirms delivery but you didn’t receive the item, notify us within 14 calendar days of the marked delivery date.

  • Claims submitted after 14 days will not be eligible for refunds or replacements.

  • We suggest checking:

    • Mailbox, porch, or building lobby

    • With neighbours or building staff

    • For missed delivery slips

Note: We are not liable for lost packages if tracking shows the item was delivered. For added security, choose Express Shipping with Signature.

If you have questions or need help tracking your delivery, email hello@trade.com.au — we’re here to help.